To add items to your cart, click the "Add To Cart" button next to any product.
Do I need to make an account to place an order?
You must provide a valid email address so that we may provide your invoice, tracking information, and any other necessary correspondences. Also, your Billing and Shipping information is necessary to complete a transaction.
By doing this, you provide us with all the necessary information (such as contact info., billing and shipping addresses, etc.) to ensure quality customer service and expedited processing. You may opt out of features such as e-mail and newsletter updates, if you choose. Your personal information is used for order processing only, and will never be shared with a third-party.
Additionally, when you create an account with us, you can track your shipments, as well as have the ability to repeat orders you have placed in the past.
Where are you located?
We are located at 1542 US Hwy 19 N. in Holiday, Florida, on the west coast of the state. For a map and directions, you can click here for Google maps and directions.
How long will it take to receive my order?
We strive to process orders and ship them the same business day that they are received, when possible. Any orders placed after 2 p.m. EST will ship the next business day. We ship Monday through Friday, except for national holidays or days in which FedEx does not pickup/deliver.
For more information, you may visit our Shipping Policy section, where you can find a U.S. map with delivery time estimates as well as more detailed information.
Once you place your order and it is picked up and processed by FedEx, we will provide you with a Tracking Number so that you may follow your delivery’s progress.
How can I estimate shipping costs?
Please visit our Shipping Policy page for our easy, low-cost Flat Rate Shipping Specials - available everyday. No coupon or code required!
I’m concerned about shipping wine in extreme temperatures. What are my options?
First, we utilize top-of-the-line packaging to ship your products. And while the packaging is not temperature-controlled, it is temperature resistant. We also constantly monitor weather conditions across the United States, and in cases of extreme weather, we will contact the customer to determine the best time to ship.
When you place your order, if you would like it delayed until a time you feel more comfortable with the weather and temperatures, simply indicate this when placing your order, or by calling or e-mailing us to delay shipment. Once you place your order, your products will be reserved and set aside until you feel comfortable to ship.
What if I’m not home when FedEx attempts to deliver my order?
Universal Fine Wine & Spirits as well as FedEx requires an adult’s (21+) signature to deliver the package. This means that an adult has to be present at the time of delivery to sign for the package to be released. You may contact your local FedEx representative to find out when your local driver is in the area.
FedEx will make three (3) attempts to deliver a package(s) (on successive days) before the package is returned to Universal Fine Wine & Spirits. If a package is returned, the cost of the original delivery is the responsibility of the customer and is not eligible for reimbursement or refund. Additionally, if a package is returned, the customer will provide funds for re-sending the packages, or a 10% re-stocking fee will be applied for returned products.
Can I place an order to pick up in-store?
Absolutely. There is no charge for picking up an order in-store. Please contact someone from the Online Department to arrange pick up date and time. You can do so by calling 727-945-9463 to schedule the pick up.
When the in-store pickup option is selected by a customer from out-of-state, we will require contact by phone to verify that the method of delivery/pickup is correct.
When picking up an order, please bring a photo I.D. as well as your confirmation number and the CC used originally on the order. The person who's name is on the order and credit card must be the person who is picking up the merchandise unless previously authorized by Management.
Do you ship internationally?
At this time, we do not ship directly to international addresses.
However, international customers may still be able to order from us by using an exporting service, such as MyUS.com See our Shipping Policy for more information.
I don’t see a specific product on your website? Can I special order products?
Absolutely. If available, we can special-order products. Please contact us either by phone or e-mail, and we will get back to you in a timely manner and let you know you if the product is available and an estimated cost.
Do you offer case discounts?
We do not offer discounts on cases at this time. We do, however, offer Flat Rate Shipping Specials everyday. Click here for more information.
Additionally, Universal Fine Wine & Spirits also covers the costs of packaging and package insurance on all orders.
How can I stay up-to-date with promotions, specials, and new products?
The best way to stay informed with all the newest products, promotions, and specials is to register for an account with us and opt-in for e-mail updates, as well as enter you e-mail address in the sidebar under “Newsletter”. Additionally, you can check out our News section at any time.
I’m having trouble placing my order. What should I do?If at any point in the process you are having difficulty registering for an account, finding a product, or completing your order, you can contact us via e-mail here, or you can call our Online Sales Customer Service department at 727-945-WINE (9463), Monday through Friday 9 a.m. – 4 p.m.
Can I place my order by phone?
To ensure safety and security in relation to theft and fraud for all parties involved, we do not take orders over the phone. We utilize an industry-leading third-party credit card authorization service to process monetary transactions on our website. We receive no information about your credit card outside of a transaction confirmation number and the last 4 digits of your credit card. Again, this is to ensure the safety and security of both ourselves and the customer.
We can however help you place your order when you contact us via phone.
If you have insufficient stock for my order, will you automatically substitute vintages to fill the order?
No. Unless we are specifically instructed by the customer, we will not substitute vintages in the event that we can’t fill the order with the original vintage. We understand the importance and subtle differences between vintages and strive for consistency in this regard. In the event that we have insufficient stock to fill your order, we will contact you to determine how you would like to proceed.
My order was declined but it appears that my card was charged anyways. How do I get a refund?
If your order was declined, the transaction was immediately rejected by our merchant processor. Rest assured, no funds are collected when an order is declined. Instead, most issuing financial institutions (your credit card company) place a holding/processing/pending charge on your account until a transaction clears. While our system immediately rejected the transaction, it may take your issuing financial institution 3-5 business days to remove the pending charge. Some customers are able to get this process expedited by calling their issuing credit card company.
Depending on the reason for the rejection of an order, a declined order message often includes an error message explaining the reason it was declined. If no reason is stated, please contact your issuing financial institution to ensure that funds are available and that your issuing credit card company isn't blocking the transaction.
My order was declined because of an AVS mismatch. What does that mean and how do I place my order?
To cut down on credit card fraud, card issuers and banks have implemented more sophisticated measures that can flag suspicious transactions before they occur. It’s much harder to mediate the problem after fraud occurs, which is why AVS filters are useful.
To do so, an AVS validates the numbers in the billing address with the card address on file to ensure the cardholder is making the purchase. This system helps merchants, payment processors and card issuers proactively fight fraud. By automatically setting AVS mismatch filters, merchants can flag suspicious transactions before they occur. This helps increase the chance that fraud will be stopped, but unfortunately, it also increases the chance that a legitimate purchase won’t go through.
When a merchant receives an AVS mismatch alert, that doesn’t always mean the purchase is fraudulent. These filters are complicated to understand as they vary by issuer and card type. With each order placed online, the payment processor sends a request for an AVS approval to determine if there is an address match. If authorized, an issuer will approve the processor to authorize the transaction request.
If your order is declined due to an AVS mismatch, first verify your billing details and determine if you accidentally entered the wrong information. If you are still unable to successfully place an order, call your issuing financial institution to ensure that your card address on file is correct and up-to-date.
Please note: Some credit cards from outside the U.S., Canada, and the UK do not support AVS, which means that buyers with cards from countries that do not support AVS matching could get immediately flagged for no real reason. In this event, we suggest using a different credit card, preferably one with a U.S. billing address. American Express cards seems to experience less issues regarding AVS mismatches.
If you still have questions or concerns with anything not covered above, please Contact Us.