At Universal Fine Wine & Spirits, customer service is our #1 priority, and your complete satisfaction is our goal.
If at any time you have questions, need further assistance, or have special requests/exceptions for an order, you can Contact Us at any time, and a customer service representative will assist you in a timely manner.
If you would like to contact us by phone, our Customer Service Department is available Monday - Friday, 9 a.m. - 5 p.m. EST.
Our retail store is open 365 days/year, Monday - Saturday, 8 a.m. - 2 a.m. EST, and Sunday 11 a.m. - 2 a.m. EST
Retail Store - 727-937-8330
"Universal Fine Wine & Spirits has competitive prices, a great selection of products, fast shipping and secure packagaing. However, the draw for me has been my experiences with your friendly, customer service. On two occasions I have had the pleasure of speaking with Justin, and both times he has made positive impressions and ensured that "customer satisfaction" was achieved. The new website is easy to navigate and has a modern appearance. Yes, I AM a happy customer. Cheers!" - Janice W.
"Your service and prices on my wine purchases have been outstanding. I only shop at your store for all my wine needs. Thanks again and I look forward to future business with your company." - Roger P.
"I am very happy with my shopping experience with you. It was very easy, and as I live in California (my friends said "you live in CA and are ordering wines from a store in FL??"...I explained to them that the wine I was looking for I couldn't find here in CA). I wouldn't hesitate to order from you again, or recommend you. I will definitely let you know if I'm looking for a wine that I can't find here! My wine arrived fairly quickly, and was very well packaged! I have no complaints.....only compliments!" - Ellen T
"Overall the service was prompt and free of any obstacles. The packaging was also very good and protective. When I order again, I'll be using Universal Fine Wine and Spirits. It was a pleasant experience." - David O.
"I am very satisfied with every aspect of my purchase from your company. I was searching for a hard to find particular beer for my son-in-law's birthday. I am so glad I found your company! Your website was accurate in the stock you had, my order was processed quickly, well-packaged, and arrived on schedule. You have kept me informed every step of the way, and I appreciate this opportunity to give my feedback. I would give your company the highest rating and will definitely check you first with any future needs. Thank you very much!" - Kathie B.
"I could not be more pleased with the shopping experience I had with Universal Fine Wines! My order came quickly and in perfect condition. Best packaging job ever!!!! EVERY BOTTLE in the case was packed with the label facing up. Unbelievable attention to detail! I have been meaning to write because I was so impressed with your company. The on line experience was easy and accurate, the price was excellent, and customer service was tops. What more can I say . . . Thank you." - Kathleen W.