Do I need to make an account to place an order?
Yes. By creating an account, you provide us with all the necessary information (such as contact info., billing and shipping addresses, etc.) to ensure quality customer service and expedited processing. You may opt out of features such as e-mail and newsletter updates, if you choose. Your personal information is used for order processing only, and will never be shared with a third-party.
Additionally, when you create an account with us, you can track your shipments, keep items in your Wishlist, as well as have the ability to repeat orders you have placed in the past.
Where are you located?
We are located at 1542 US Hwy 19 N. in Holiday, Florida, on the west coast of the state. For a map and directions, refer to the Contact Us page.
What states are you allowed to ship to?
We ship fine wine and beer to the following states :
Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia,
Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Michigan, Minnesota,
Missouri, Nebraska, Nevada, New Hampshire, New York, North Carolina, North Dakota,
Ohio, Oregon, South Carolina, Tennessee, Virginia, Washington,
West Virginia, Wisconsin, Wyoming
How long will it take to receive my order?
We strive to process orders and ship them the same business day that they are received, when possible. Any orders placed after 4 p.m. EST will ship the next business day. We ship Monday through Thursday, except for national holidays or days in which UPS does not pickup/deliver.
For more information, you may visit our Shipping Policy section, where you can find a U.S. map with delivery time estimates as well as more detailed information.
Once you place your order and it is picked up and processed by UPS, we will provide you with a UPS Tracking Number so that you may follow your delivery’s progress.
How can I estimate shipping costs?
The best way to determine shipping costs and get an estimate is to register for an account on our website. Once you have registered and entered your shipping information, you can add products to your cart and get an estimate for delivery by clicking the “Get Estimates” button on the Shopping Cart Checkout page.
I’m concerned about shipping wine in extreme temperatures. What are my options?
First, we utilize top-of-the-line Styrofoam Bottle-Safe packaging to ship your products. And while the packaging is not temperature-controlled, it is temperature resistant, as it is a thick styrofoam. Additionally, we do not ship on Fridays to prevent your wine from sitting over the weekend. We also constantly monitor weather conditions across the United States, and in cases of extreme weather, we will contact the customer to determine the best time to ship.
When you place your order, if you would like it delayed until a time you feel more comfortable with the weather and temperatures, simply indicate this when placing your order, or by calling or e-mailing us to delay shipment. Once you place your order, your products will be reserved and set aside until you feel comfortable to ship.
What if I’m not home when UPS attempts to deliver my order?
Universal Fine Wine & Spirits as well as UPS requires an adult’s (21+) signature to deliver the package. This means that an adult has to be present at the time of delivery to sign for the package to be released. You may contact your local UPS representative to find out when your local driver is in the area.
UPS will make three (3) attempts to deliver a package(s) (on successive days) before the package is returned to Universal Fine Wine & Spirits. If a package is returned, the cost of the original delivery is the responsibility of the customer and is not eligible for reimbursement or refund. Additionally, if a package is returned, the customer will provide funds for re-sending the packages, or a 10% re-stocking fee will be applied for returned products.
Can I place an order to pick up in-store?
Absolutely. There is no charge for picking up an order in-store. Please allow 24 hours from the time the order is placed for pickup. You may pick up your products Monday through Saturday from 8 a.m.-2 a.m., and Sunday from 11 a.m.-2 a.m., 365 days a year.
When the in-store pickup option is selected by a customer from out-of-state, we will require contact by phone to verify that the method of delivery/pickup is correct.
When picking up an order, please bring a photo I.D. as well as your confirmation number. If you would like someone else to pick up your order for you, please provide us with the person’s name in advance, as well as have them bring their photo I.D. We will not release your order to anyone but the customer unless otherwise instructed.
Do you ship internationally?
We do not ship internationally at this time.
I don’t see a specific product on your website? Can I special order products?
Absolutely. If available, we can special-order products. Please contact us either by phone or e-mail, and we will get back to you in a timely manner and let you know you if the product is available and an estimated cost.
Do you offer case discounts?
We do not offer discounts on cases at this time. We do, however, offer free Bottle-Safe packaging for all orders with bottles purchased in increments of 12*. This is a $12.99 value.
(*valid on wine purchases only)
How can I stay up-to-date with promotions, specials, and new products?
The best way to stay informed with all the newest products, promotions, and specials is to register for an account with us and opt-in for e-mail updates, as well as enter you e-mail address in the sidebar under “Newsletter”. Additionally, you can check out our News section at any time.
I’m having trouble placing my order. What should I do?
If at any point in the process you are having difficulty registering for an account, finding a product, or completing your order, you can contact us via e-mail here, or you can call our Online Sales Customer Service department at 727-945-WINE (9463), Monday through Friday 9 a.m. – 4 p.m.
Can I place my order by phone?
To ensure safety and security in relation to theft and fraud for all parties involved, we do not take orders over the phone. We utilize an industry-leading third-party credit card authorization service to process monetary transactions on our website. We receive no information about your credit card outside of a transaction confirmation number and the last 4 digits of your credit card. Again, this is to ensure the safety and security of both ourselves and the customer.
We can however help you place your order when you contact us via phone.
If you have insufficient stock for my order, will you automatically substitute vintages to fill the order?
No. Unless we are specifically instructed by the customer, we will not substitute vintages in the event that we can’t fill the order with the original vintage. We understand the importance and subtle differences between vintages and strive for consistency in this regard. In the even that we have insufficient stock to fill your order, we will contact you to determine how you would like to proceed.